I'm a product designer with hands-on experience across the entire product lifecycle: from product management and UX research to frontend/backend development, QA, and customer support. I combine a strong foundation in pedagogy and psychology with deep technical understanding to design workflows that work for both people and systems. With this background, transitioning fully into product design was a natural step - one where I bring a systems-level view and user-centered mindset to every project. Explore my portfolio to see how I translate insights into real-world solutions.
Acted as a product designer and a technical manager for multiple projects focused on internal tools and external-facing platforms. My work spanned UX strategy, UX research, workflow optimization, and close technical collaboration.
Led the design and implementation of a real-time monitoring solution, becoming a go-to-tool that improved SLA by 16% and enabled proactive bottleneck identification across products.
Acted as a UX researcher and a support agent in the mobile apps customer support team. Designed and scaled research processes that enabled faster, insight-driven product decisions.
UX Design Professional Certificate
Data-Driven Product Management Simulator Course
Frontend Development Course
C++ Development Course
Object-Oriented Programming in Java Course
CS50 Introduction to Computer Science
Associate's degree, Elementary Education and Teaching
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