I am an IT professional and tech-savvy individual with a history of meeting company goals utilizing ITIL practices, whether as a leader or as an analyst, with more than 10 years of proven experience. I am adaptable to new situations and technologies. As both an Italian and Brazilian citizen, I am currently based in Bulgaria and willing to relocate. My experience includes collaborating with partners and distributors to deliver exceptional client solutions while adhering to confidentiality agreements. I have a strong track record of driving team efforts to consistently achieve and exceed service level agreements (SLAs) and key performance indicators (KPIs). I pride myself on fostering and maintaining strong, positive internal relationships to support seamless operations and organizational success. My background includes overseeing core strategies in IT infrastructure, successfully supporting over 180 users, and implementing digital transformation projects. I have evaluated and expanded IoT projects, modernized factory operations, and achieved high performance evaluations throughout my career.
Collaborating with partners and distributors to deliver exceptional client solutions while adhering to confidentiality agreements. Driving team efforts to consistently achieve and exceed service level agreements (SLAs) and key performance indicators (KPIs). Fostering and maintaining strong, positive internal relationships to support seamless operations and organizational success.
Overseen the core strategies in the IT infrastructure, successfully supporting over 180 users while implementing digital transformation projects. Evaluated and expanded IoT projects, modernizing the factory and reducing time used to report work.
Analyzed search results in different contexts to gather context, relevance, and accuracy, providing data for further optimization.
Provided support in the IT infrastructure of the company, managing 3 subsidiaries and over 200 users. Fixed a Microsoft licensing crisis and provided resources for the implementation of a tracking project.
Planned and implemented computer systems, providing backup and assistance for further administration of users in a Windows Server 2012 environment.
Supported over 30 clients with tailored tools to automate furniture producing and product customization.
Customized products via interface and XML by client request, making client meetings and traveling to manufacturing facilities.
Bachelor of Digital Technology
TOEFL IBT
ITIL V4 Foundation
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