I am seeking a Customer Service Representative role with 19 years of experience in team collaboration, problem solving, and customer engagement. I have a proven track record in time management and data analysis through extensive claims management and resolution. My skills include mediation, negotiation, and delivering high-quality service to clients. I am adept at managing multiple projects and ensuring that all tasks are completed efficiently and effectively. I pride myself on my attention to detail and adaptability in various situations, which have been crucial in my previous roles. My leadership experience has allowed me to guide teams towards achieving common goals and maintaining high standards of service.
Managed multiple home renovation and remodeling projects from inception to completion. Developed detailed project plans, set milestones, allocated resources, and tracked progress. Coordinated subcontractors, vendors, and internal teams to ensure timely and quality deliverables. Estimated project costs, negotiated contracts, and ensured adherence to budgets and schedules.
Directed daily operations for group homes, managing staff, residents, budgeting, and compliance. Oversaw facility upgrades, maintenance, and renovation projects. Led hiring, training, and supervision of staff while meeting state regulatory standards. Applied strategic planning to manage multiple facilities and handle crises efficiently.
Managed subrogation efforts on commercial property claims, preparing demand letters and legal documentation. Worked closely with legal counsel and internal teams to achieve favorable resolutions through mediation and arbitration.
Resolved high-volume hurricane property claims, evaluating estimates, and negotiating settlements. Applied policy coverage and depreciation analysis to guide claim decisions.
Handled complex liability claims for HOAs and condo associations. Managed litigation files, oversaw legal counsel, and developed risk mitigation strategies.
Delivered field and desk adjusting for major carriers, handling residential and commercial claims. Investigated, documented, and resolved claims involving property, casualty, flood, earthquake, and environmental losses. Supported litigation and mediation with detailed reports and negotiation support.
Master's Degree in Criminal Justice/Project Management
Bachelor's Degree in Criminal Justice and Corrections
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