I am a professional with over 10 years of experience in customer service, technical support, BPO, after-sales, and administrative routines, working in multinational and national companies in the automotive, technology, artificial intelligence, and service sectors. I specialize in humanized customer service, customer experience (CX), conflict resolution, and customer retention, with experience across multiple channels including voice, chat, email, and social media. I have solid knowledge of productivity and support tools such as Microsoft Office, Google Workspace, SAP CRM, and Zendesk. I am available for immediate start and full-time work, with availability for 40 hours or more per week. I have a laptop, headset, webcam, and a stable and secure internet connection, along with a quiet workspace that includes a comfortable desk and chair.
Moderated sensitive and high-impact content on social media platforms, including Facebook, ensuring compliance with community guidelines and policies. Conducted ad evaluations on YouTube, assessing content quality and relevance to optimize user experience. Collaborated closely with cross-functional teams to maintain data integrity and support AI system enhancements.
Customer support and technical assistance for Apple Music through channels such as phone, chat, email, and social media. Helped clients with issues related to subscriptions, login, and platform usage.
Interaction with parts suppliers, document control, and quality monitoring. Post-sales customer service, assisting with technical issues, maintenance guidance, and feedback collection to improve products and services.
Responsible for supplier interaction, quality monitoring, parts availability, and document control. Post-sales customer service, providing ongoing technical support and essential maintenance services.
Post-sales support, assisting customers with inquiries and technical issues, ensuring satisfaction and loyalty.
Bachelor’s Degree in Business Administration
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