Outbound Sales Agent - Work from Home Homeaglow
Promoted home cleaning services through outbound calls and follow-ups. Closed deals that contributed to regional sales goals. Maintained CRM records with 100% accuracy.
Gil Martin A. Garcia
Customer Service and IT Support Professional
Actively looking · Member since 7 Jul 2025- Location
- Philippines
- Desired salary
- from 8 USD/hourly
- Work preference
- Full Time
- Experience level
- Not set
About
Professional summaryI am an experienced Customer Service and IT Support professional with a proven record of resolving 95% of client issues on the first contact—quickly, efficiently, and with a personal approach. I have demonstrated success across technical support and service desk roles, assisting over 200 users weekly, from individuals to business teams, and managing both basic troubleshooting and advanced IT challenges. My skills in remote tools including remote desktop platforms, ticketing systems, and collaboration software allow me to accurately diagnose and resolve issues. I have maintained an average CSAT score of 90%+ by delivering clear, jargon-free instructions and ensuring full resolution ownership.
I am recognized for turning high-pressure technical issues into smooth, positive user experiences. I have translated complex technical terms into simple language, improving issue comprehension and reducing repeat tickets by 30%. Building long-term client trust through calm, educational interactions has improved retention. I have generated a 15–20% increase in revenue through strategic upselling and cross-selling of tools, upgrades, and subscriptions during support calls, driving customer lifetime value by identifying opportunities to match client needs with additional solutions.
I have reduced average resolution time by 35% through step-by-step video call diagnostics, enabling faster decision-making and service recovery by visually identifying hardware/software issues in under 10 minutes. I am trusted for excellent time management and autonomy in remote settings, delivering consistent results without supervision and ensuring responsiveness across different time zones, reducing missed SLAs to under 2%. I have documented fixes and recurring issues using standardized templates, which reduced repeat inquiries by 25%.
I am committed to long-term solutions and building confidence with every session, leaving clients with actionable steps and peace of mind after each interaction. I am the ideal partner for organizations seeking a proactive, data-driven support expert to enhance service delivery, increase retention, and drive bottom-line results—starting day one.
Skills
9 capabilitiesExperience
Career historyTech Assistant Coach for T-Mobile IQOR – SM City Dasmariñas, Cavite
Elevated team KPIs through coaching and performance optimization. Drove revenue via upselling during service interactions. Fostered team development through proactive mentorship.
Training Mentor for T-Mobile - Work from Home IQOR
Developed and delivered training that improved first-call resolution. Guided peers through complex issue resolution, boosting expertise. Strengthened customer relationships and retention through coaching.
Tech Expert for T-Mobile - Work from Home IQOR
Resolved technical issues within performance benchmarks. Contributed to operational improvements through adaptability.
TEX Expert for T-Mobile - Work from Home IQOR
Delivered high-quality service in a fast-paced environment. Adapted to evolving priorities while maintaining performance.
Collection Agent for AT&T - Work From home IQOR
Negotiated payment terms, improving recovery rates. Maintained compliance and customer satisfaction.
Customer Service Representative for AT&T - Work from Home IQOR
Resolved billing concerns and promoted digital tools. Increased revenue through personalized recommendations.
Telecom Field Engineer IVS Technology Services LLC – Dubai, United Arab Emirates
Installed and configured network infrastructure on-site. Diagnosed issues to ensure uninterrupted service delivery.
IT Helpdesk Analyst for The Disney Company ATOS – Pasay
Delivered technical assistance via ServiceNow and remote access. Managed user access and performed advanced troubleshooting.
Advanced Technical Support / SME for AT&T Ibex Global PQ – Parañaque, Metro Manila
Diagnosed escalated issues including international iOS challenges. Mentored peers while maintaining resolution accuracy.
Subject Matter Expert for UberEATs Lizard Bear Tasking, Inc. – Quezon City
Analyzed workflows to enhance customer interaction quality.
Email Support Representative for Uber Email Support Representative for Uber
Responded to high-volume inquiries with timely resolutions.
Inbound Sales Agent for Sirius XM The Results Company – Cainta, Rizal
Maximized sales using consultative communication strategies.
IT Solutions Administrator Gizmo Dojo – Cainta, Rizal
Maintained IT systems ensuring stability and scalability.
LAN Shop IT Doc Rey Online – Quezon City
Installed, maintained, and repaired hardware and networks.
LANShop Crew 7-E Computer Shop – Marick, Cainta, Rizal
Managed shop operations and system efficiency using Cafesuite.
Sales Counselor Philam Plans, Inc. – Quezon City
Delivered financial consultations that improved plan conversions. Surpassed sales targets through education and outreach.
Branch Manager Fil-Estate Sales, Inc. – Ortigas Center, Pasig City
Directed team strategy, recruitment, and revenue planning. Increased market presence through coaching and outreach.
Unit Manager Fil-Estate Sales, Inc. – Ortigas Center, Pasig City
Coached agents, tracked performance, and guided closings. Strengthened productivity through lead alignment and field training.
Sales Agent Fil-Estate Sales, Inc. – Ortigas Center, Pasig City
Closed property deals via field prospecting and presentations. Maintained manual records and client engagement.
Mason Freelance Jobs
Built and restored structures using various materials.
Sales Agent Freelance Jobs
Generated commission-based income through product sales.
Ballroom Dancer / Performer / Trainer / Coach / Adjudicator Freelance Jobs
Performed and coached competitive dancers internationally. Mentored students and judged events under global standards. Led workshops to nurture emerging talent.
Education
Learning historySTI College Cubao
BS Computer Engineering
2-year Undergraduate
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