Detail-oriented Operations and Administrative Support Specialist with 6+ years of experience in HR, scheduling, and project coordination. Adept at managing onboarding processes, resolving internal issues, and supporting cross-functional teams in fast-paced environments. Proven track record in improving operational efficiency and supporting remote and international teams. Skilled in Microsoft Office, SAP, and project tools with a proactive, solution-focused mindset.
Scheduled 100+ weekly bookings across hotels, boosting coordination accuracy by 30%. Managed overnight guest support and resolved urgent service issues across locations. Organised shift handovers and aligned housekeeping schedules with event timelines.
Provided remote admin support, handling 50+ emails and client calls daily. Scheduled appointments and managed internal complaints with 95% issue resolution. Maintained precise records and digital logs to track communications.
Oversaw onboarding and records management for 30+ staff members. Supported internal HR queries and escalated sensitive issues discreetly. Facilitated donor communications and coordinated youth outreach programs.
Scheduled interviews and tracked recruitment activity across multiple roles. Maintained HR files and handled front-desk operations with confidentiality. Coordinated daily workflow between departments and admin functions.
Supported HR documentation, clerical duties, and team correspondence. Assisted in daily office tasks and helped organise administrative files.
MSc in Human Resource Management
B.Sc. in Business Administration (Human Resources)
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