Member Service Representative

Answered phone calls about questions, concerns, and complaints regarding membership and benefits. Actively listened to members/providers and identified their needs. Documented all inquiries and maintained accurate membership records. Proactively engaged and collaborated with Internal/External departments. Adhered to the guidelines of the company to maintain confidentiality.

Organized schedules and events. Filed paperwork, answered phone calls. Directed communication between colleagues, patients and supervisor.

Visited patient rooms to take food orders and deliver meals. Responsible for communications between the nursing units and Dietetic Services regarding patient menus, diet changes, tray delivery and general patient services.

Preparing and serving meals to students in an efficient, safe environment and according to procedures and policies of organization. Keeping work areas clean and organized and working effectively as part of a team in performing any tasks necessary to accomplish mission.

Providing outstanding customer service by greeting each customer, answering questions and assisting in merchandise selections and making cash and credit transactions in an accurate and efficient manner. Ensuring the sales floor area is stocked and maintaining merchandising guidelines according to specified parameters.

Took patient's meal orders according to their diet/nutritional plan. Responded accurately and efficiently to physician diet order changes by supplying patients with menu that appropriately corresponds to diet order. Maintained critical communication with dietitians and department management regarding patient concerns and demonstrates high level of patient service/satisfaction.

Remove hazards and develop appropriate boundaries and rules to create a safe and secure environment for children. Assist children in the development of personal habits, such as eating, resting and toilet behavior.