AVP Branch Operations

Coordinated resources across multiple departments to achieve project goals on time and under budget. Demonstrated strong problem-solving skills, resolving complex issues quickly and efficiently. Drafted policies and procedures governing daily operations at all levels of the organization. Developed and managed a team of 65+ professionals to ensure successful execution of high level service and sales. Implemented process improvements to enhance operational efficiency, resulting in cost savings year-over-year. Analyzed data from financial reports to identify areas of improvement in business operations. Facilitated open communication between departments to improve collaboration among teams.

Achieved awards/accolades for top customer service levels and sales goal achievement. Prepared and executed employee development plans and reviews. Aided in implementing and achieving strategic sales goals. Coached and mentored peers/subordinates in daily operations and goal achievement. Organized and implemented advertising promotion with outside vendors to increase sales results and increase market penetration. Responsible for cost center budgeting, including, but not limited to salaries, supplies, fee income, and marketing expenses. Forecasted seasonal and market changes/shifts and adjusted goals accordingly to ensure successful achievement of corporate goals.

Conducted presentations to local business and community groups. Provided both positive and constructive feedback to peers/subordinates.