I am a detail-oriented and customer-focused professional with a strong foundation in criminal justice and extensive experience in hospitality and client service roles. I have a proven ability to build rapport with diverse clientele, manage multiple responsibilities efficiently, and resolve issues with professionalism and discretion. My strong communication skills in both English and Spanish, along with my international experience, enhance my cultural awareness and adaptability. I am eager to leverage my interpersonal skills, investigative training, and organizational abilities in a dynamic, service-oriented role.
Supervised bar operations and mentored team members to ensure smooth service in a high-volume setting. Onboarded and trained new staff, aligning them with brand standards and operational procedures. Juggled multiple responsibilities under pressure, maintaining quality and efficiency. Managed daily cash reconciliation and ensured transaction accuracy.
Led wine tastings for groups of up to 30 guests, offering education on products and regional origins. Facilitated public classes on wine and spirits, enhancing customer engagement and product knowledge. Resolved customer concerns with a solutions-oriented approach.
Supported casework through administrative tasks, document review, and file organization. Interviewed clients and witnesses, gathering key insights to support legal teams. Sourced background information via public records and specialized research tools. Logged detailed, compliant documentation to support trial preparation. Developed juror insight reports through social media analysis and public data to inform trial strategy.
Bachelor of Science in Criminal Justice
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