I am a collaborative and people-oriented professional dedicated to teamwork and workplace happiness. At New10, I contributed to a positive work environment, enabling team growth from 12 to 22 members in two years, with only one team member departure. My experience includes onboarding over 700 business clients, conducting ownership structure analysis, and performing document verification for various entity types. I have a strong focus on identifying complex corporate structures and conducting beneficial ownership checks. Additionally, I have consistently monitored and enforced a 24-hour Service Level Agreement (SLA), achieving a 91% success rate within my team. I led a group of four, conducting and carrying out 300 periodical reviews within two months, successfully meeting the target.
Previously, I worked at ABN AMRO bank as an Advisor for Daily Banking Services via chat. In this role, I provided advice while continuously challenging myself to develop new skills and take on extra responsibilities. I obtained WFT Consumer Credit and WFT Private Non-Life Insurance certifications within four months. After one year, I established myself as a point of contact for colleagues and served as a buddy for new employees, taking responsibility for the 'Tikkie' skill.
Before my banking experience, I was a manager in the hospitality industry, where I developed strong leadership, communication, and problem-solving skills. I proved my ability to work well under pressure and adapt quickly to changing situations while maintaining a strong focus on delivering excellent customer service. I successfully managed service for up to 300 covers per day in a restaurant with 130 seats and achieved a personal sales record of 10K in a single day.
