I have more than 7 years of experience in tourism and sales. My experience, communication skills, and ability to engage customers help me win their trust and increase both sales and customer satisfaction. I have worked in various roles that have honed my skills in customer relations, sales management, and marketing strategies. I am passionate about developing effective marketing campaigns and building strong relationships with clients. My educational background in management has equipped me with the necessary tools to excel in my career. I am always eager to learn and adapt to new challenges in the dynamic field of marketing.
Resolving conflict situations, handling customer requests, processing complaints and claims, working with the cash register, consulting clients about service, providing efficient and polite reception of hotel and event guests, maintaining the company’s reputation, promoting and selling additional hotel services.
Oral and written translations, accompanying event guests, conducting tours for guests of the event and the hotel.
Developing strategies to attract more clients, preparing reports and presentations for management, planning and executing advertising and marketing campaigns, developing and managing the marketing budget, analyzing the effectiveness of marketing campaigns, creating content for advertising banners, collaborating with contractors, increasing brand awareness, preparing and organizing the company's participation in industry exhibitions.
Finding and attracting new sales points, conducting wholesale sales of the company’s products, meeting sales targets, conducting negotiations, generating reports, coordinating with logistics companies.
Warm calls, cold calls, upselling, handling objections, boosting sales, assisting clients with website navigation, providing general website information, attracting new clients.
Managing VIP players personally, communicating with players, managing bonus programs, resolving issues, client retention, monitoring payments and limits.
Bachelor of Management in Tourism and Management
Master of Management in Business Management
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