Head of New product introduction/First Line Technical Support

Lead process optimization for new product introduction (EXE lithography systems), managing cross-functional teams across engineering, operations, and customer support. Streamlined defectivity-related workflows, reducing integration timelines and improving system performance. Spearheaded continuous improvement initiatives; awarded Factory Cycle Time Trophy (Jan. 2024) for measurable process efficiency gains. Utilized data analysis to drive business-critical decisions and proactively address integration bottlenecks. Deliver data-driven insights and project management, supporting global clients (Intel, TSMC, Samsung) in their onsite fabs in the US, Taiwan and South Korea. Provide strategic reporting and collaboration with C-level stakeholders to align technical solutions with business goals.

Project management: team management (engineers/operators), direct contact with clients and suppliers and cost control. Looking for new customers and translating customer needs into feasible projects. Site manager, making and preparing offers. Master´s thesis: calculation and installation of fire fighting, temperature control and smoke evacuation in Michelin Lasarte.

Look for new sponsors. Negotiate deals with existing sponsors. Social Media content creator supervisor. In charge of 5 team members.