Customer Support Representative
About Me
I’ve worked in customer support using tools like Salesforce and Zendesk to help people through chat, email, and phone. I focus on staying calm and clear, especially in stressful situations, and always try to make someone’s day a little better. I enjoy learning new things and developing my skills.
Skills
SalesforceCustomer ServiceCommunicationTime ManagementCustomer SupportCritical ThinkingZendeskCanvaEmpathyConflict ResolutionCustomer CareMagentoActive Listening
Education
Professional High School of Tourism "Prof. Dr. Assen Zlatarov"
Sep. 2012 - June 2016 High School Diploma in Confectionery
Experience
Customer Support Agent @ Concentrix
Oct 2024 - Feb 2025 Delivered multichannel support using Salesforce, including phone, email, and chat.
Customer Support Agent @ 60K
Nov 2023 - Jan 2024 Resolved customer issues related to product orders, returns, and delivery delays.
Shop Assistant @ Marian S-13
Jan 2019 - 2020 Maintained a high level of professionalism in a fast-paced remote environment.
Customer Support Agent @ TELUS International
June 2018 - Dec 2019 Supported clients with visa application processes and embassy-related issues.