Customer Support Agent Concentrix
Delivered multichannel support using Salesforce, including phone, email, and chat.
I’ve worked in customer support using tools like Salesforce and Zendesk to help people through chat, email, and phone. I focus on staying calm and clear, especially in stressful situations, and always try to make someone’s day a little better. I enjoy learning new things and developing my skills.
Delivered multichannel support using Salesforce, including phone, email, and chat.
Resolved customer issues related to product orders, returns, and delivery delays.
Maintained a high level of professionalism in a fast-paced remote environment.
Supported clients with visa application processes and embassy-related issues.
High School Diploma in Confectionery
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