Eduard Ishutin
Eduard Ishutin

Payment Manager. Customer Support. Antifraud KYC Analyst

Actively looking · Member since 17 Jul 2025
Message
Location
Poland
Desired salary
Unspecified
Work preference
Full Time
Experience level
Not set

About

Professional summary

I am an Entrepreneur & iGaming specialist with over 6 years in client-focused roles. I combine psychology expertise with analytical risk management (AML/KYC). I am passionate about streaming, leadership, and data-driven decisions. Throughout my professional career, I have successfully interacted with clients, addressing their individual requests and ensuring a high level of satisfaction. I have experience working as a psychologist, helping people overcome personal and emotional difficulties. I have spent over two years in the iGaming sector, where I developed strategic thinking, experience with online platforms, and an understanding of market needs. In this field, I acquired skills in data analysis, audience engagement, and problem-solving in a highly competitive environment. I lead an active lifestyle, which fosters self-organization, discipline, and stress resistance. I enjoy video streaming, which helps me develop creative thinking, communication skills, and the ability to work in a dynamic and fast-changing environment. I am ambitious, goal-oriented, and possess developed leadership qualities and management skills that allow me to effectively organize processes and achieve set goals.

Skills

11 capabilities

Experience

Career history

Customer Support Mentor Pro Gaming Software LTD

Managed 10+ agents, improving response time by 30%. Developed training programs for new hires. Resolved 95%+ of escalated cases within 2h.

KYC Analyst Pro Gaming Software LTD

Investigated 200+ suspicious transactions monthly. Reduced fraud incidents by 25% via improved monitoring.

Antifraud Manager Pro Gaming Software LTD

Communicated with payment provider departments, Loyalty department, submitted requests to hide details, and providers. Full understanding of the work of the Payment PSP Conversion and Loyalty departments.

Education

Learning history
No education data available.

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