Customer Service & Technical Support Specialist
- Location
- Brazil
- Desired Salary
- Unspecified
- Work preference
- Full Time
- Links
- Not set
- Status
- Actively looking
- Field / Industry
- Customer Success
About Me
I am a bilingual Technical Support and Customer Service Specialist with over 10 years of experience in client-facing roles, team coordination, and hospitality operations. My expertise lies in resolving support issues, managing tickets, and delivering an excellent user experience. I am known for my clear communication skills and my ability to solve problems under pressure. My background includes working in various capacities, including restaurant management and human resources, which has equipped me with a diverse skill set. I am passionate about technology and enjoy reading and volunteering in my spare time. I am committed to continuous learning and professional development, currently pursuing a Bachelor's Degree in Optics and Optometry.
Skills
Problem SolvingCustomer ServiceCommunicationMicrosoft OfficeTroubleshootingTechnical SupportOnboardingGoogle Workspace
Education
Bachelor's Degree in Optics and Optometry
Experience
Managed inventory and supplier relations. Oversaw POS operations and customer service. Trained staff on hygiene and food safety protocols.
Led onboarding, communication, and team support. Maintained HR documentation and internal workflows.
Interpreted events and conferences (EN - PT).