I am a highly organized and detail-oriented Virtual Assistant with over 7 years of experience in customer service, administrative support, and social media management. I am adept at handling emails, scheduling, content creation, and CRM platforms. I have a proven ability to resolve client concerns, drive engagement, and support business operations on-site and remotely. Being tech-savvy and proactive, I possess excellent communication and multitasking skills. My experience has equipped me with the necessary skills to excel in various administrative roles and provide exceptional support to clients.
Handled high-volume customer retention calls, resolving issues with tailored solutions and empathy. Consistently exceeded retention and upsell targets, boosting revenue and customer loyalty. Trained and mentored new hires as a Subject Matter Expert (SME). Provided support for billing, technical concerns, and service inquiries.
Created engaging content and videos using Canva and CapCut to promote food offerings. Managed Facebook and TikTok accounts, increasing page engagement and customer inquiries. Responded promptly to customer messages and comments, maintaining high satisfaction.
Delivered front-line support for billing, technical, and service inquiries. Promoted additional services based on customer needs, contributing to sales goals. Maintained professionalism in every interaction, ensuring customer satisfaction.
Assisted guests with reservations, booking changes, and account inquiries. Ensured positive guest experiences aligned with Hilton’s brand standards. Consistently achieved customer satisfaction targets and call quality benchmarks.
Conducted cold outreach through calls and emails, generating qualified leads. Closed sales by offering tailored solutions to client needs. Maintained records and client follow-ups in CRM.
Oversaw daily operations, inventory, and staff performance. Negotiated with vendors and maintained optimal stock levels. Trained team members and ensured consistent customer satisfaction.
Bachelor of Science in Hotel and Restaurant Management
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