Media Strategist
- Location
- Costa Rica
- Desired Salary
- Unspecified
- Work preference
- Full Time
- Links
- Not set
- Status
- Actively looking
- Field / Industry
- Customer Success
About Me
I am a bilingual (English/Spanish) media strategist with extensive experience in digital marketing, client communication, and performance campaign management. I have a proven success record managing ad operations for top-tier clients like Verizon and Vanguard, with advanced proficiency in tools like Google Campaign Manager, Jira, and Innovid. I am adaptable, a fast learner, and committed to cross-functional teamwork and delivering results. My background includes working in various roles that have honed my skills in strategic communication and customer service. I pride myself on being a proactive problem-solver and an effective collaborator, which has allowed me to thrive in fast-paced environments.
Skills
Problem SolvingCustomer ServiceTime ManagementInterpersonal SkillsAccount ManagementCollaborationJiraReportingLead GenerationTechnical SupportDigital MarketingQuality Assurance
Experience
Member of the Technology & Activation Group (TAAG) managing marketing campaigns for Verizon. Experience trafficking in Google Campaign Manager and Innovid (video). Proficient with Jira and Double Verify. Worked in the AdOps teams for Vanguard, directly communicating with the client on strategy and development in different lines of business. Experience in pre-traffic and post-live QA, reporting in CM360 and campaigns performance and assets compliance.
Assisted customers by telephone and chat for the retail department of the Amazon.com marketplace. Delivered technical and customer support by telephone and chat for the Device, Digital, and Alexa Support (D2AS) department for amazon.com, amazon.ca, and ROW marketplaces. Onboarded sellers by email and phone on the Seller Fulfilled Prime sales platform for the North America region and advised retailers on sales strategy.
Provided information about products or services, designed travel packages, and offered sales and customer support by telephone, in person, via email, and on Live Chat. Managed the front desk to maintain a professional and welcoming environment. Monitored earnings against employee targets, drove lead generation, managed accounts payable, and built affiliate partnerships to grow the network.
Education
High School Diploma
Completed coursework towards Agronomics Engineering
Portfolio not available.