Customer Service Representative
About Me
I am a dedicated professional with experience in customer service and sales. My journey began in Brasov, Romania, where I developed strong communication skills and a passion for helping customers. I have worked in various roles that have honed my ability to manage inquiries and provide effective solutions. My experience as a Customer Service Representative has equipped me with the skills to handle customer requests efficiently while maintaining a high level of satisfaction. I am also skilled in using CRM systems and managing customer data, which has been essential in my role as an Indoor Sales Specialist. I am fluent in Romanian and German, with a good command of English and a beginner level in Chinese. I am always eager to learn and improve my language skills further. My goal is to leverage my experience and skills in a challenging position that allows me to contribute to a dynamic team.
Skills
Communication SkillsProblem SolvingCustomer ServiceAnalytical SkillsTime ManagementCRMSalesInterpersonal SkillsRelationship BuildingLeadershipRelationship ManagementFlexibilityContent CreationDetail OrientedSAPTeamworkB2BInside SalesEnglish LanguageContent WritingEmailContent Moderation
Education
D.S.D (Deutsch Sprach Diplom)
Language Specialist in German, Beginner in Chinese
Experience
Processing of customer inquiries, quotation preparation (SAP), creation and maintenance of customer data in the CRM system, lead management, support of sales field service.