Security Operations Center Analyst / Trainer SonicWall
Reduced Mean Time to Detect (MTTD) by 35% by identifying and investigating threat monitoring processes and leveraging EDR, MDR, and XDR tools, enabling faster identification and containment of security incidents. Accelerated Mean Time to Respond (MTTR) by 30% through streamlined incident response protocols and direct client communication, minimizing organizational risk and business disruption. Increased Analyst Productivity by 25% by developing and delivering directed training programs, enabling junior staff to efficiently triage, investigate, and dissolve incidents, directly lowering incident escalation rates and improving overall SOC performance. Elevated Security Posture by integrating advanced tools (EDR - Aurora - Cylance Protect and Focus, Datto - Infocyte, SentinelOne, CrowdStrike, and SIEM - Stellar Cyber) and overseeing SIEM/EDR driven investigations, resulting in a 20% reduction in false positive rates and more accurate incident classification. Handled 200+ cybersecurity tickets monthly, ensuring timely resolution, clear documentation, and effective escalation when necessary, corroborating continuous improvement in SOC operations.