Customer Experience Content Specialist

I am a professional with a solid academic background in History and Linguistics. I have experience in Customer Support, knowledge documentation in tech and iGaming sectors, and content strategy. I am versed in simplifying complex information, improving the user experience through content, and aligning communication with product goals. I have developed user-friendly documentation in Confluence and Outline to enhance team clarity and knowledge sharing. I have maintained and updated system documentation, identified content gaps, and implemented improvements to optimize the experience for both customers and employees. I have a proven ability to resolve inquiries efficiently, deliver exceptional service, and maintain customer satisfaction in fast-paced environments.