Compliance Professional

Provided client support via inbound calls, emails, and live chat. Assisted clients with account opening and investments in precious metals. Conducted KYC checks and verified client documentation. Performed data entry and compliance-related admin tasks. Supported the finance team with withdrawals and trade settlements. Translated articles, ads, and client communications (English – Italian). Handled SIPP, SSAS, IRA, and business accounts. Conducted AML due diligence and flagged high-risk clients (PEPs, adverse media). Assisted with periodic reviews and compliance reporting. Used LexisNexis for risk assessment and screening.

Supported the nursing team with admin and patient scheduling. Helped patients manage appointments, medications, and test procedures. Maintained confidential records in line with GDPR. Used IDEAS software to manage patient files.

Scheduled appointments and managed patient data. Handled emergencies and assisted distressed patients. Used EMIS WEB and DOCMAN10 for record-keeping. Organised COVID-19 vaccination clinics. Ensured adherence to confidentiality and data protection policies.

Managed hotel bookings and guest inquiries. Responded to guest complaints and online reviews. Processed payments securely. Delivered high-quality customer service.