Customer Service Representative

Responsible for customer service and support of Philips products, including product repair and usage. Certified by Philips Japan as an English-speaking receptionist to handle foreign customers living in Japan. Support all channels to achieve the KPI for each of the telephone, email, and chat channels. Measures to train and develop new employees. Worked as a correspondence contact person about Philips products, including receiving product repairs from customers, and how to use the products.

Inquiries as a customer service representative for So-net, Sony Communications' Internet provider. Responsible for guiding So-net subscribers on how to use the Internet and its fees, or remotely handle other companies' software products, security problems, etc. and recommendations on security software provided by So-net.

Receiving faulty repairs for customers using Apple Japan products. KPI achievement work, including CSAT, was appointed by Apple. After gaining experience as a repair person, I transferred to another store. After the experience as a repair in charge, I was transferred to another store and was appointed as a store manager. To which I managed about 20 staff on sales management, and achievement of KPI as assigned by Apple Inc.