I am a dynamic Lead Medical Assistant with proven expertise in medical office administration at Dennis G Walker Family Clinic. Skilled in performance improvement and HIPAA compliance, I excel in training staff and enhancing patient care. My leadership and critical thinking abilities drive team success and ensure top-quality healthcare delivery. I have a strong background in managing patient interactions, overseeing administrative tasks, and ensuring compliance with healthcare regulations. My experience spans various roles in the medical field, where I have consistently demonstrated my ability to improve processes and enhance patient experiences. I am dedicated to maintaining high standards of care and fostering a collaborative environment among healthcare professionals.
Assisted clinicians with in-office procedures, kept equipment ready for use, updated records in EHR system, oversaw patient check-in, educated patients, collected lab specimens, handled front desk responsibilities, trained new medical assistants, coordinated referrals, scheduled appointments, managed appointment calendars, ensured compliance with HIPAA.
Scheduled appointments for providers, answered multiple phone lines, requested medication refills, scheduled follow-ups, monitored patient documents for compliance.
Scheduled appointments, assisted patients with medication refills, monitored patient information, checked in and out patients.
Developed business relationships, conducted interviews, ensured compliance with personnel requirements, conducted staff trainings, monitored staff performance.
Provided administrative support, attended staff meetings, greeted visitors, maintained lists of providers and emergency room visits, performed additional duties as requested.
Bachelor of Science in Leadership & Management
General Studies
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