I am a highly resourceful, analytical, and performance-driven Technical Operations and Support professional with extensive experience supporting B2B and B2C users across web software, SaaS platforms, cloud environments, and connected-device ecosystems.
I specialize in first-line technical support, remote diagnostics, incident triage, root-cause analysis, web dashboard navigation, and escalation management. I am comfortable resolving complex connectivity, data synchronization, account, portal, and software-use issues while working to strict SLAs.
I have supported international customers and stakeholders in high-volume, mission-critical, and public-sector environments. My background includes enterprise SaaS support, local government infrastructure, immigration information services, and 24/7 automotive emergency and technical assistance operations.
I am fluent in English, Greek, Russian, German, and Bulgarian, enabling me to provide clear and culturally aware support to diverse global audiences. I translate complex technical processes and regulations into practical, actionable guidance for end users.
I have hands-on experience with CRM and support systems including Microsoft Dynamics, Intercom, BambooHR, Citrix, Stripe, Motoweb, and web-based dashboards. I am also experienced in customer onboarding, user training, quality assurance, operational compliance, and cross-functional escalation coordination.
