Ecommerce Manager / Digital Marketer
About Me
I am a dynamic and results-driven E-commerce specialist experienced in scaling online businesses and driving revenue growth. I thrive in fast-paced digital environments with technical expertise and a strategic approach. My background includes managing strategic partnerships to enhance brand visibility and optimize product listings. I have successfully delivered two consecutive years of 100% annual revenue growth, with the current year tracking at 68% growth. I have worked directly with Google’s Accelerated Growth Team, applying advanced ad strategies for optimal ROI. My experience also includes managing and optimizing marketplace listings, achieving substantial growth in online sales channels. I have developed and executed email marketing strategies using Klaviyo, effectively implementing automated flows and segmentation. Additionally, I led a full website redesign and optimization on Shopify Plus, significantly improving UX/UI, performance, and conversion rates.
Skills
Project ManagementProblem SolvingCustomer ServiceDigital MarketingTeam ManagementGoogle AnalyticsEmail MarketingSAPShopifyGoogle AdsConversion Rate Optimization
Education
Communication and Media Studies
Experience
Management of strategic partnerships to enhance brand visibility and optimize product listings. Delivered two consecutive years of 100% annual revenue growth, with current year tracking at 68% growth. Worked directly with Google’s Accelerated Growth Team, applying advanced ad strategies for optimal ROI. Expertly managed and optimized marketplace listings, achieving substantial growth in online sales channels. Developed and executed email marketing strategies using Klaviyo.
Managed multilingual guest interactions in a fast-paced environment, handling check-ins, bookings and customer concerns. Worked with SAP to manage reservations and internal processes.
Provided exceptional customer service, efficiently resolving inquiries and rapidly mastering company processes. Took initiative to independently resolve complex issues within Shopify.