Agile Coach

· Coaching of agile teams, facilitating Agile events and workshops, driving continuous improvement initiatives.
· Act as a Senior Scrum Master to enhance team performance, streamline processes, and deliver high-quality projects on time through implementing Agile methodologies within teams.
· Skilled in leveraging Scrum, Kanban, and Lean principles to foster a culture of collaboration and innovation.

· Drove Agile adoption, coaching teams on frameworks (Scrum, Kanban) and principles. Improved team velocity by 20% while enhancing deliverable quality and reducing stakeholder communication gaps. Maintained stable QA.
· Expertly facilitated and guided all Scrum ceremonies, including Sprint Planning, Daily Standup, Sprint Reviews, and Sprint Retrospectives. Ensured ceremonies were conducted effectively, maximizing team engagement and identifying actionable opportunities for continuous improvement. Skilled in conflict resolution and fostering open communication within and across teams.
· Stakeholder Management & Value Advocacy: Effectively communicated and championed the value and benefits of Agile methodologies to diverse stakeholders, including leadership teams. Successfully secured buy-in and support for Agile initiatives by clearly articulating the positive impact on business outcomes. Built strong relationships with stakeholders, fostering trust and transparency.
· Continuous Improvement & Process Optimization: Drove a culture of continuous improvement within teams, focusing on refining Agile practices and optimizing processes. Consistently sought opportunities to enhance team performance and deliver greater value to the organization. Utilized data-driven insights to identify areas for improvement and implement effective solutions
· Collaboration & Communication: Adept at fostering collaborative environments and promoting open communication, transparency, and trust within teams. Skilled in facilitating productive discussions and ensuring all voices are heard. Encouraged cross-functional collaboration to break down silos and maximize team effectiveness

· Coaching of agile teams, facilitating Agile events and workshops, driving continuous improvement initiatives.
· Act as a Senior Scrum Master to enhance team performance, streamline processes, and deliver high-quality projects on time through implementing Agile methodologies within teams.
· Skilled in leveraging Scrum, Kanban, and Lean principles to foster a culture of collaboration and innovation.

· Enhanced the company's digital capabilities and fostered a culture of collaboration and continuous improvement by leading and supporting agile transformation.
· Improved cross-functional teams' performance and customer value delivery: implemented OKR across the company’s Operations, coaching and embracing Agile principles and methodologies with leaders.
· Aligned organizational strategies with agile practices and facilitated agile adoption with stakeholders at all levels.
· Created a common understanding and language within the organization, through training sessions on Agile frameworks and practices.
· Optimized teams' productivity and efficiency identifying and removing impediments.

· Led and supported agile transformations to enhance the company's digital capabilities and foster a culture of collaboration and continuous improvement.
· Coached cross-functional teams in embracing Agile principles and methodologies to improve their performance and customer value delivery. Teams achieved 30% increased customer NPS combined after 6 months.
· Collaborated with stakeholders at all levels to align organizational strategies with agile practices and facilitated agile adoption

· Agile Transformation: Played a key role in driving the organization's Agile transformation by working closely with product teams and stakeholders. Coached teams to adopt Agile principles, practices, and frameworks effectively. Time To Market (TTM) was reduced by 20% after Q2, and by 25% after Q3.
· Team Coaching: Provided personalized coaching and mentoring to the teams within the Enterprise segment, empowering them to embrace Agile mindsets and practices fully.
· Value Advocacy: Communicated and promoted the value and benefits of Agile methodologies to stakeholders, including the leadership team, to gain their buy-in and support for Agile initiatives.
· Scrum Ceremonies: Facilitated and guided Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. Ensured that these ceremonies were conducted effectively and brought continuous improvement opportunities to light.
· Collaboration and Facilitation: Acted as a facilitator to promote productive collaboration among team members and encouraged open communication, transparency, and trust.
· Continuous Improvement: Encouraged and guided teams to embrace a culture of continuous improvement, focusing on enhancing their Agile practices and processes.
· Metrics and Analysis: Monitored team performance metrics and analyzed data to identify areas for improvement and track progress over time.
· Adaptability and Flexibility: Demonstrated adaptability and flexibility to tailor Agile practices to suit the unique needs and challenges faced by different teams and projects.
· Change Management: Assisted teams and individuals in navigating change and overcoming resistance to Agile adoption. Provided guidance on managing impediments effectively.
· Knowledge Sharing: Shared Agile best practices and success stories within the organization to foster a learning culture and encourage the adoption of Agile principles beyond the teams I directly coached.

· Provided strong leadership to two Agile development teams, fostering a collaborative and high-performing environment.
· Led the teams in planning and executing Sprints, ensuring that they aligned with the global Product Management team's goals and objectives.
· Worked closely with Product Owners and technical leaders in the US to understand requirements and ensure smooth coordination between teams.
· Ensured that the teams delivered timely updates and progress reports to stakeholders and management to maintain transparency and facilitate decision-making.
· Facilitated and guided Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives, to enhance team productivity and foster continuous improvement.
· Coached and mentored team members to enhance their Agile skills, foster self-organization, and take ownership of their work.
· Tracked team performance metrics and identified areas for improvement, implementing strategies to optimize team efficiency and effectiveness.
· Acted as the Scrum Master for the first fully Chile-based Scrum team, providing guidance, coaching, and removing impediments to help the team achieve its goals.
· Encouraged a culture of continuous improvement within the teams, promoting adaptive practices and seeking ways to increase productivity and value delivery

· Led the creation and initiation of 2 Agile teams, emphasizing value delivery to the business team (Product Owners/Managers) based on their dynamic backlog.
· Played a key role as a Scrum Master in the primary Scrum development team, adhering to Agile methodologies.
· Utilized Jira as the primary tool for project management and tracking progress.
· Facilitated Sprint planning and execution to ensure efficient and effective delivery of valuable products.
· Collaborated closely with stakeholders to promote transparency, communication, and continuous improvement within the Agile environment

· Actively participated in managing all business requirements, projects, and needs for the subsidiary in Argentina.
· Tracked ongoing developments and current issues while gathering and documenting new requirements and needs.
· Conducted estimations of costs (financial and time) for each requirement and project.
· Served as the direct liaison between local users and the IT team, ensuring seamless communication and collaboration.
· Documented all requirements and projects thoroughly, maintaining accurate records for future reference and analysis

· Acted as a technical point of contact with clients, handling support cases and reviewing current issues related to Tape Hardware products after Oracle's acquisition of SUN.
· Specialized in providing support for Tape HW products as storage and backup solutions, catering to global clients in a timely and efficient manner.
· Gained expertise in the application and implementation of enterprise applications for controlling and managing Service Requests.
· Played an active role in training and mentoring new trainees during their first year, contributing to their development and successful integration into the support team.
· Collaborated with the global Tape team, contributing to the technical documentation and knowledge base, enhancing support effectiveness worldwide

· Provided technical consultation and support to IBM's Tivoli Maximo customers, ensuring customer satisfaction.
· Provided assistance in the development of test plans for new technology implementations

· Planned and coordinated project activity.
· Managed backup, security and user help systems.
· Analyzed business requirements to design appropriate IT solutions.
· Developed and maintained IT infrastructure, including servers, networks, and storage systems