Faisal Tesan

Customer Support

Location
Thailand
Desired Salary
Unspecified
Work preference
Full Time
Status
Actively looking
Field / Industry
Customer Success
Relocation: No
Notice Period: Immediate

This user has not passed any tests yet

English - Malay - Thai -

About Me

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As of my experience in several fields, I have excellent communication skills, enabling me to effectively communicate with a wide range of people. I am looking for an opportunity in which I can put into practice my knowledge and experience, ultimately benefiting the operations of the organisation that I work for. I have offered meticulous customer support for clients in 3 languages: Thai, English, Malay. I have demonstrated the ability to work under pressure, sell products and services to customers from all backgrounds. I handle multiple tasks and deal with customers professionally with good manners. I possess exceptional communication skills (Multilingual) and have been successful working in a team environment as well as independently. I am flexible and adaptable, with strong problem-solving abilities and emotional intelligence.

Skills

Communication SkillsProblem SolvingCustomer ServiceTime ManagementSalesCustomer SupportSocial Media MarketingTeamwork

Experience

Account Specialist - Social Media @ TDCX Thailand
2021 - August 2023

Identifying sales opportunities for clients and providing them with the best solution for their business goal and marketing on Facebook platform. Providing vital product insights, feedback and revenue trends.

Translator @ Freelance
2021 - 2022

Translate documents, files, contracts from English to Thai.

Customer Lifestyle Ambassador @ FCC Services
2019 - 2021

Serves customers by providing product and service information. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Managing a team of junior customer service representatives.

Interpreter @ Clear Source Translation
September 2023 - Present

Interpreting and assisting a conversation between clients and customers in medical field, healthcare, insurance etc. Providing services with professionalism and offers exceptional language services.

Education

IIC International College
On 2013

Diploma in Information Technology

Bandar Penawar Sports School
Graduated

High School Diploma

Captain of a football team. Award winning for 'Best Men Athlete on 2007'. Selected for the U18 National Team Squad.

Portfolio not available.

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