Customer Service Expert

Evaluated account and service histories to identify trends, using data to mitigate future issues. Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction. Managed on average 32 calls per day. Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Use hand tools and do maintenance on equipment such as cleaning and greasing. Drove Chip Truck with Trailer/Wood Chipper attached.

Learned electrical work, plumbing, carpentry and painting skills. Delivered furniture and supplies using a 30' box truck.

Checked customers out at register and provided excellent customer service at all times.