Customer Service Expert
- Location
- United States
- Desired Salary
- 20 - USD/hourly
- Work preference
- Full Time
- Links
- Not set
- Status
- Actively looking
- Field / Industry
- Customer Success
About Me
I am authorized to work in the US for any employer and specialize in Customer Service to provide the best possible experience. I excel in team building and problem-solving situations. With over six years of experience in customer service, I have developed a strong ability to evaluate account and service histories to identify trends and mitigate future issues. My technical support experience has equipped me with the skills to troubleshoot software effectively, ensuring customer satisfaction. I pride myself on maintaining a professional telephone demeanor and managing high call volumes efficiently. My goal is to continue growing in a role that allows me to leverage my skills in customer service and technical support.
Skills
Problem SolvingCustomer ServiceData AnalysisTechnical SupportTeam Building
Experience
Evaluated account and service histories to identify trends, using data to mitigate future issues. Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction. Managed on average 32 calls per day. Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Use hand tools and do maintenance on equipment such as cleaning and greasing. Drove Chip Truck with Trailer/Wood Chipper attached.
Learned electrical work, plumbing, carpentry and painting skills. Delivered furniture and supplies using a 30' box truck.
Checked customers out at register and provided excellent customer service at all times.
Education
High School Diploma
Portfolio not available.