Customer Success Manager | Collections Specialist | Maxwell Leadership
About Me
Bilingual Customer Success Manager with 15+ years experience
in financial services, collections, and enterprise account
management. Maxwell Leadership Certified Coach specializing
in customer relationship optimization and team development.
Proven track record of zero compliance violations across
5-year collections tenure while maintaining 95%+ customer
satisfaction rates. Expert in B2B/B2C customer success,
payment negotiations, and cross-cultural communication.
Fluent in Spanish (native) and English (advanced).
Available for remote work globally with strong timezone
flexibility for US/LATAM operations.
Skills
Customer ServiceCustomer SuccessLeadershipTrainingCustomer SupportCoachingTeamworkTeam BuildingEnglish LanguageTranslatingCustomer CareMicrosoft Dynamics
Education
High school diploma
Certified Leadership Coaching
Certified Trainer DISC Maxwell Method
Experience
Manage enterprise accounts delivering top-tier support to financial institutions while ensuring regulatory compliance.
• Developed a personal coaching practice with deep emotional impact, supporting 50+ professionals in areas such as clarity, purpose, confidence, and aligned leadership
• Conducted DISC personality analysis for leadership development with 95% client satisfaction rate
• Designed and facilitated leadership training programs resulting in measurable performance improvements
• Managed brand operations and led personnel hiring for high-growth modeling agency
• Facilitated decision-making meetings with executives, supporting strategic growth and daily operational flow.
• Orchestrated complex calendar management including team meetings, performance reviews, and executive travel
• Led Account management initiatives with zero compliance violations under FDCPA and state debtcollection laws)
• Specialized in debt recovery solutions through pre-legal and recovery stage negotiations
• Maintained performance in recovery metrics while preserving empathy and compliance - zero legal violations across 5 years.