Customer Success Manager | Collections Specialist | Maxwell Leadership

Manage enterprise accounts delivering top-tier support to financial institutions while ensuring regulatory compliance.

• Developed a personal coaching practice with deep emotional impact, supporting 50+ professionals in areas such as clarity, purpose, confidence, and aligned leadership
• Conducted DISC personality analysis for leadership development with 95% client satisfaction rate
• Designed and facilitated leadership training programs resulting in measurable performance improvements

• Managed brand operations and led personnel hiring for high-growth modeling agency
• Facilitated decision-making meetings with executives, supporting strategic growth and daily operational flow.
• Orchestrated complex calendar management including team meetings, performance reviews, and executive travel

• Led Account management initiatives with zero compliance violations under FDCPA and state debtcollection laws)
• Specialized in debt recovery solutions through pre-legal and recovery stage negotiations
• Maintained performance in recovery metrics while preserving empathy and compliance - zero legal violations across 5 years.