I am an organized and dependable self-starter with over 5 years of customer service experience across creative, administrative, and client-facing roles. I am adept at problem-solving in fast-paced environments and skilled in fostering positive client relationships through strong communication and empathy. My journey has allowed me to manage client communication effectively, ensuring a welcoming and professional experience. My experience spans various roles, including as an Investor Relations Administrator, where I acted as the main point of contact for clients and their investors, ensuring accuracy and professionalism in all communications. I pride myself on being a strong communicator, both written and verbal, and I am always open to new experiences that enhance my skill set.
Managed client communication across email, phone, Zoom, and in-person meetings, ensuring a welcoming and professional experience. Developed and implemented systems to streamline lead generation and automate bookings, removing common client friction points. Balanced creative direction with client needs to deliver high-quality work on time and within budget.
Acted as the main point of contact for 12+ clients and their investors, addressing inquiries via phone and email with professionalism and accuracy. Served as primary liaison between investors, clients, and internal teams to ensure accurate trades and regulatory compliance. Managed monthly schedules and administrative deliverables across client portfolios, consistently meeting SLAs. Promoted to 'Senior' in 2019. Reviewed and authorized fund transfers, capital calls, and invoice payments across 30+ portfolios. Trained and supported junior team members to ensure high-quality service and consistent workflow across the team.
Greeted guests, assessed seating needs, and maintained a smooth front-of-house experience in a fast-paced environment. Handled reservations, cancellations, and guest inquiries both in person and over the phone. Resolved guest concerns quickly and professionally to maintain a positive dining experience. Supported team with additional tasks during peak service hours to ensure consistent service quality.
Bachelor of Commerce
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