Virtual Assistant
About Me
I am a highly capable and detail-oriented Virtual Assistant with a Bachelor of Arts in Economics from Xavier University - Ateneo de Cagayan. I possess strong skills in customer service, claims and appeals management, and virtual administrative support. My problem-solving and organizational abilities have been developed through experience in fast-paced environments. I am adept at handling complex tasks, supporting client operations, and delivering professional communication. I am seeking a growth-oriented role where I can contribute to operational efficiency and client success.
Skills
Project ManagementProblem SolvingCommunicationTime ManagementData AnalysisCollaborationMicrosoft OfficeCustomer SupportFlexibilitySchedulingData EntrySlackGoogle WorkspaceCanvaTeamworkZoomTrelloAdobeActive Listening
Education
Bachelor of Arts in Economics
Experience
Generated lead tracking reports that converted into clients; Created quarterly profit reports based on client data; Supported administrative and reporting tasks for legal operations.
Managed virtual admin tasks including scheduling, email handling, and data entry; Demonstrated time management to complete diverse assignments efficiently.
Resolved customer inquiries and concerns with professionalism; Maintained customer satisfaction through clear communication.
Processed customer claims in compliance with policies; Evaluated claim validity using analytical judgment.
Handled and resolved appeals through investigation and follow-up; Maintained accurate documentation of cases and resolutions.