Account Manager
About Me
I am a resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. I have maximized repeat business opportunities and utilized proven prospecting techniques to expand my client base. My high-level sales cycle knowledge and strong collaborative skills have led to optimum outcomes in my previous roles. I am skilled in cold calling, converting leads, and have a strong proficiency in software sales. I excel in customer needs analysis and problem-solving, and I have a solid understanding of operations, including knowledge of ChatGPT and AI technologies. I am experienced with tools such as Salesforce, SalesLoft, ZoomInfo, and Tableau. My career has been dedicated to developing and creating new sales opportunities, particularly in the higher education sector, where I have successfully increased sales through effective sales cycle processing from lead generation to closing deals.
Skills
Problem SolvingSalesforceBusiness DevelopmentAccount ManagementTroubleshootingNetworkingMarketingClient Relationship ManagementOperations
Education
Bachelor of Arts in Business Management
Experience
Developed and created new sales in the Higher education sector, primarily D1 institutions. Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing. Met with customers to discuss and ascertain needs, tailor solutions and close deals. Consulted with businesses to supply accurate product and service information. Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Provided counseling and support for personnel facing personal, behavioral, and psychological challenges. Supervised 15+ staff members in admission, discharge, and patient logistics within a field hospital environment. Trained and mentored junior staff in administrative procedures, ensuring compliance and operational efficiency. Prepared detailed reports, duty schedules, and medical data summaries for leadership review. Extensive experience managing hospital administrative operations across both permanent and mobile healthcare facilities.
Established relationships with outside hospitals to help in discharge planning care. Tracked statistical information for the Transitions of Care program (TOC). Provided statistical reports for TOC MGR & Hospital Chief of Staff for VISN 21.
Provided clinical support, troubleshooting, and programming for pacemakers and ICDs. Built strong relationships with hospital and clinic staff to drive collaboration and product adoption. Delivered presentations to educate medical staff on product features and clinical use.
Sold print, digital, and custom advertising packages to global clients. Built strong client relationships through inside sales and in-person meetings. Closed over 25 accounts, surpassing first-year sales targets, and closed Top Fortune 20 company as a key advertising client.
Built Northern CA/Southern Oregon territory from $0 to $400K+ in annual revenue. Averaged 5 new account openings per month during the first year. Managed western territory accounts for BrandSource clients. Trained client staff on sales strategies for Artisan's product line. Managed and supervised warehouse and internal staff to ensure smooth operations.