I am a customer-focused and tech-savvy professional with over a year of experience in customer support, complemented by a diverse background in hospitality management, online education, transcription, and digital content creation. I have a proven ability to manage complex support workflows and deliver exceptional user experiences while working independently in remote, fast-paced environments. My fluency in English, German, and Serbian allows me to offer multilingual support, and I pride myself on my excellent communication and problem-solving skills.
I am highly motivated to grow within the tech and SaaS industry, particularly in roles that combine technical curiosity, service excellence, and remote collaboration. My core competencies include customer support and communication, conflict resolution, and proficiency in various CRM tools such as Zendesk and Freshdesk. I am also familiar with technical support basics and have a foundational understanding of HTML and CSS, with ongoing learning in JavaScript and React.
In my current role as a Customer Support Specialist, I deliver responsive and accurate support via email and live chat, achieving consistently high customer satisfaction through clear and empathetic communication. I document recurring issues for internal product teams, contributing to bug resolution and FAQ updates. My previous experience as a Restaurant Manager honed my leadership skills, where I oversaw daily operations and implemented customer service standards that increased repeat business.
Additionally, I have worked as an Audio Transcriber and an Online English Teacher, where I developed my ability to adapt to various roles and responsibilities. My experience as a Twitch Streamer and Content Creator has further enhanced my technical skills and ability to engage with an online audience.
I am seeking a dynamic, mission-driven company where I can contribute my skills and grow professionally. I am open to relocation to Serbia and prefer remote work for flexibility and long-term career growth.
Delivered responsive and accurate support via email and live chat in English and German. Achieved consistently high customer satisfaction through clear, empathetic communication. Documented recurring issues for internal product teams, contributing to bug resolution and FAQ updates.
Oversaw daily operations, including staff scheduling, training, and inventory control. Implemented customer service standards that increased repeat business and team efficiency. Led a team of 10+ staff and coordinated with suppliers to ensure smooth kitchen and dining operations.
Transcribed audio content for podcasts, business meetings, and interviews with high accuracy. Ensured quality formatting and timely delivery under tight client deadlines.
Conducted one-on-one English lessons for students of various ages and skill levels. Adapted lesson plans based on student needs, using creativity and patience to foster learning.
Managed solo content production and live stream moderation while engaging an online audience. Set up OBS Studio, managed technical troubleshooting, and created a small yet active community.
High School Diploma in Industrial Chemistry
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