Client Success & Operations Coordinator

Managed end-to-end experience for international clients —from initial sale to itinerary design, bookings, service delivery, and post-trip follow-up; closed over $100,000 USD in tailor-made travel experiences. Served as the main point of contact for high-value clients, building long-term relationships and ensuring satisfaction, loyalty, and repeat business. Oversaw daily logistics and vendor coordination across multiple regions, proactively resolving service issues to maintain a premium client experience. Maintained internal tracking systems, analyzed client behavior and booking trends, and contributed insights to improve internal workflows and retention strategies. Collaborated closely with leadership on optimizing client operations, streamlining communication with field teams, and enhancing customer feedback loops.

Supported corporate clients in planning complex travel itineraries to Europe, ensuring compliance with regulations and company travel policies.

Supported executive-level operations, calendar management, and marketing workflows for a digital media firm. Coordinated influencer outreach, tracked deliverables, and maintained team accountability using Asana and Slack. Assisted in documentation, reporting, and timeline tracking across various marketing projects. Fostered strong vendor relationships and helped streamline marketing campaign execution. Supported 15+ concurrent projects, helping reduce delivery delays.

Delivered high-level service in a 5-star international resort, assisting with guest arrivals, departures, and daily requests. Coordinated with concierge, housekeeping, and transport teams to ensure seamless guest experiences. Assisted front desk operations and supported the team in managing client-facing tasks. Developed cultural adaptability and service excellence in a fast-paced, multicultural environment.