Senior QA Analyst Altimetrik
Led QA efforts across multiple Salesforce implementations, including Service Cloud, CPQ, Sales Cloud, FSL, and OmniStudio. Designed and executed test cases, conducted regression, integration, and end-to-end testing. Collaborated closely with business analysts and stakeholders to define test scenarios, participate in requirement reviews, and support UAT processes. Tracked and reported defects using JIRA and Azure DevOps. Documented workflows and processes using Lucidchart. Provided direct client support and participated in demos and agile ceremonies.