Wayne Giles

Customer service

Location
United Kingdom
Desired Salary
Unspecified
Work preference
Full Time
Status
Actively looking
Field / Industry
Customer Success
Relocation: No
Notice Period: Immediate

This user has not passed any tests yet

English -

About Me

I am an experienced fitness professional with six years of diverse roles in the sector. I demonstrate strong listening and speaking skills, both one-to-one and on the phone. I have a proven ability to work effectively within a team, showcasing exceptional teamwork and leadership qualities. I am known for my creativity, ambition, and maintaining a positive outlook. I am a highly organised and friendly professional with strong communication skills and a knack for creating welcoming environments. I am adept at managing multiple tasks efficiently, while maintaining attention to detail and providing exceptional customer service. I am eager to contribute to a team-oriented setting and support daily operations with a positive attitude. Additionally, I am a hardworking professional with experience in ensuring timely and safe delivery of goods to various locations. I am adept at managing delivery schedules, navigating routes, and maintaining vehicle standards. I am committed to providing excellent customer service and resolving delivery issues swiftly.

Skills

Communication SkillsProblem SolvingCustomer ServiceTime ManagementRelationship BuildingLeadershipTeamworkUpselling

Education

University of Gloucestershire
09/2003 - 06/2006

Bachelor of Science in Sports Development and Sports Management

Experience

Delivery Driver @ Royal Mail
To Current

Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability. Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.

Sales Consultant @ Fitness First
To 12/2011

Achieved company targets by implementing successful sales strategies. Listened intently to customers to identify upselling opportunities. Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty. Resolved customer issues and complaints with quick-thinking problem-solving.

Recreation Assistant @ Cheltenham Ladies College
To 06/2006

Maintained cleanliness and orderliness in recreational areas to uphold high hygiene standards. Managed bookings for recreational facilities, ensuring efficient use of spaces and customer satisfaction. Closely monitored pool chemical levels, ensuring strict compliance with guidelines for optimised safety.

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