Systems Engineer

I have extensive experience in the implementation, administration, support, and diagnosis of systems and technology infrastructure, including platforms, networks, and security and monitoring of servers and cloud computing for medium and large enterprise environments. I manage tools like Microsoft Intune, Configuration Manager, Endpoint analytics, Autopilot, and Microsoft Endpoint Configuration Manager (MECM). My proficiency spans multiple operating systems, such as Windows Server, OS/2, AIX, and Linux. I also have expertise in designing and administering SQL databases, MySQL, Lotus, AS400, and Satellite Forms. My experience includes working with Dynamics 365, NetSuite, SAP, Odoo, C++, and Visual Basic .NET. I am skilled in managing user identities, governing access to resources, enforcing security, and ensuring compliance.

I have a proven track record in refining and lifting requirements, monitoring, documentation, and billing processes. I excel in planning and executing testing, designing, and deploying projects, indicators, and metrics. My experience includes management and quality control of platform development, as well as supervision of all aspects of IT and ITC services. I thrive in high-pressure environments that require strategizing, teamwork, leadership, and continuous learning. I am proficient in both Spanish and English, with basic knowledge of Portuguese and Italian.

Currently, I am working as a Support Engineer at First Line Software Inc, where I provide administrative support for Azure infrastructure and manage various corporate user portals. My previous roles include working as a Support Engineer at Novell Software Nola S.A.S, where I analyzed and designed solutions for identity and access management, and as a Senior Technical Support at Concentrix CVG Customer Management Colombia S.A.S, where I provided on-site support for administrative users.

Throughout my career, I have developed strong skills in troubleshooting, incident management, and technical support across various platforms and technologies. I have successfully managed incidents, escalated issues, and ensured quick restoration of services. My experience also includes working with vendors to secure the best pricing for IT procurement and establishing procurement strategies consistent with company policies.

I am committed to continuous professional development and have participated in numerous certifications and workshops to enhance my skills in areas such as Microsoft Azure, cybersecurity, and IT service management. I am eager to leverage my expertise in systems engineering to contribute to innovative projects and drive organizational success.