Account Manager

I am a versatile Account Manager with extensive experience in senior-level customer support and expertise in CRM systems, particularly Salesforce and Microsoft Office. My career has been focused on initiating and maintaining long-term relationships with both B2B and B2C clients, acting as their primary point of contact for all VIP support-related needs. I have a proven track record of achieving significant milestones, including a remarkable 50% revenue growth over a six-month period. I work closely with customer support teams, product development, and IT staff to ensure smooth delivery of services and resolve escalated issues efficiently.

In my previous role as a Senior Billing Services Representative at Byborg Enterprises, I directed day-to-day customer service operations across various billing communication channels, providing leadership to a team of up to four. I ensured adherence to performance targets, including accuracy, speed, and risk management. My experience also includes designing and delivering training initiatives focused on fraud detection, operational excellence, and staff development.

As a Billing Services Specialist, I managed customer interactions in a demanding, deadline-driven environment, gaining valuable experience in resolving complex complaints and applying strong time management and prioritization skills to maintain service quality. My work at Inktank Verwaltung involved reviewing operations and documentation to ensure compliance with quality guidelines and copyright regulations in a digitalization project for German libraries.

I have consistently met or surpassed operational goals while maintaining a strong focus on customer satisfaction. My key achievements include exceeding annual sales targets by 30% in 2024, implementing successful training sessions resulting in a 20% reduction in service errors, and resolving 95% of escalated client issues within 24 hours, enhancing overall customer satisfaction.

I am skilled in leading customer-focused teams in high-pressure Shared Service Center environments and have developed streamlined workflows that improved team productivity by 40% over two quarters. My educational background includes a Master's degree in International Business from ELTE Faculty of Economics and a Bachelor's degree in Hospitality Management from Budapest Business School.