Customer Experience Agent
About Me
I am an accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. I establish relationships with customers, analyze their needs, and resolve complaints effectively. My communication and problem-solving skills are excellent, allowing me to handle various customer inquiries and issues with ease. I am dedicated to ensuring customer satisfaction and maintaining high standards of service. My experience includes working with VIP customers and collaborating with different departments to enhance the customer experience. I am also skilled in managing customer accounts and providing support through various channels.
Skills
Communication SkillsProject ManagementProblem SolvingSQLData AnalysisBusiness DevelopmentCollaborationMicrosoft OfficeRelationship BuildingJiraReportingHTMLCSSCustomer SupportTeam ManagementBudgetingSlackZendeskAMLKYCBrand Management
Education
Master's degree in Political Science
Faculty of Social Sciences, Knowledge of the theory of organization and management, European integration, and socio-economic sciences. Dissertation in 'Institutionalized Social Dialogue in Poland as a Standard of European Industrial Relations.'
Experience
Handling customer registration and KYC process, supporting AML and Fraud departments, assisting with deposits and withdrawals, and providing customer support via chat.
Provided comprehensive customer support across multiple channels, handled inquiries related to subscriptions and billing, and collaborated with technical support for issue resolution.
Created sales strategies and provided after-sales service for key customers in the gastronomy segment.
Created recipes and optimization for brewery installations, supported financing projects, and managed production teams.