Senior Debt Collector / Customer Service Agent

I’m Ann Foster—a passionate advocate with a deep commitment to standing up for those who feel unheard. With over 12 years of experience in customer service and collections, and a background in healthcare as a Certified Nurse’s Assistant, I bring empathy, resilience, and sharp problem-solving skills to every role. My multicultural heritage (Black, Italian, Native American) and journey as a young mother who completed school online give me a unique perspective on the challenges many clients face. Currently pursuing a Bachelor's in Criminal Justice to become a Criminal Defense Attorney, I’m driven by the belief that everyone deserves someone in their corner. Throughout my career, I have developed strong skills in customer service excellence, account management, and FDCPA compliance. I am calm under pressure and focused on solutions, with a creative and goal-oriented approach to problem-solving. I am proficient in Excel and experienced with CRM software, which helps me manage customer accounts efficiently. Balancing full-time work and education has strengthened my multitasking and time management abilities. My healthcare knowledge and certification as a Nurse’s Assistant add to my ability to handle sensitive information with care and professionalism.