I am a bilingual and versatile professional with proven experience in hotel operations, auditing, customer service, administrative coordination, and logistics. Recently, I have trained in digital marketing, graphic design, SEO, and content strategy to offer high-value freelance services. I am adaptable, results-oriented, and committed to delivering exceptional customer experiences. My journey has led me to develop content strategies and visual identities for my personal and freelance brand, focusing on customer-centric digital experiences. I have worked in various roles, including night receptionist, administrative assistant, and customer support representative, which have equipped me with a diverse skill set. I am passionate about continuous learning and leveraging my skills to create impactful solutions for clients.
Completed training in Graphic Design, Digital Marketing, SEO, Social Media Management, and Copywriting. Developed content strategies and visual identity for personal and freelance brand. Launched freelance services with focus on customer-centric digital experiences.
Provided VIP guest services and international concierge support. Handled night audit, accounting reports, and end-of-day procedures.
Managed client accounts using Salesforce, customer service, technical support, onboarding and integration. Coordinated daily administrative tasks across departments.
Maintained and delivered medical equipment for hospitals. Performed equipment testing and ensured compliance with traceability protocols.
Processed purchase orders, managed supplier transitions. Tracked procurement procedures and ensured timely deliveries.
Led the night team, handled audit and end-of-day reporting.
Provided technical support and coordinated customer orders.
Planned customized luxury stays and managed international guest logistics.
Associate Degree in Marketing & Communication Management
Minor: Computer Applications
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