Sales & Export Professional

Managed all export operations and international trade compliance for shipments to the Caribbean and Latin America. Prepared and submitted customs documentation and regulatory filings to U.S. government agencies (USDC-NOAA/USDA). Oversaw global sourcing and procurement of high-quality fresh fish from the Japanese market. Cultivated and retained key client relationships, resulting in regional business development and market expansion. Utilized analytical skills to assess market trends and develop data-driven sales strategies and forecasts. Partnered with warehouse management teams to optimize inventory control and fulfillment logistics. Generated detailed performance metrics and sales reports using MS Excel and internal systems.

Provided team leadership and performance management for the Japan team, including organizational scheduling and bonus calculation. Delivered customer support and resolved customer complaints in a cross-cultural call center environment. Conducted multilingual presentations and video conference calls with international headquarters. Performed simultaneous translation and provided technical support during factory tours for clients.

Promoted to create and manage the new Customer Retention Department based on top individual performance. Led a team that consistently ranked in the top three for quarterly results across all company branches. Developed and executed business development strategies by analyzing market dynamics and sales trends with a problem-solving approach. Maintained customer relationships and implemented in-house training programs to improve service quality.

Managed a high volume of customer service and technical support inquiries with a strong time management focus. Resolved customer complaints and provided detailed guidance on network connectivity and software usage.

Oversaw all restaurant management and operational activities, including staff training and organizational shift scheduling. Managed supplier relations and inventory, ensuring smooth daily operations. Achieved a significant increase in turnover and customer retention through a focus on service excellence.

Managed office administration and sales operations, including order processing and client data management. Provided simultaneous interpretation and technical translation during client visits and on-site guidance. Conducted quality assurance inspections to ensure compliance with export standards.

Major: Administration & Management