I am a Business Management graduate from Birmingham City University with a 2:1 degree classification. My academic background has provided me with a solid foundation in strategy, analysis, and risk management, complemented by practical experience in various business functions. I have developed strong problem-solving, decision-making, and organisational skills through both my studies and work experience.
My cadet background has instilled discipline, leadership, and resilience, which I bring to every professional environment. I am proactive and adaptable, motivated to contribute effectively and deliver measurable value across diverse business areas. I have gained broad knowledge in finance, marketing, strategy, and human resources, applying business frameworks to real-world case studies.
Throughout my education, I have enhanced my public speaking, analytical writing, and Microsoft Office skills by delivering professional presentations and reports. I also possess practical IT skills in data management and digital communication, using tools such as Excel, Access, and PowerPoint.
My work experience includes roles in sales, warehouse operations, and customer service, where I have demonstrated the ability to provide personalised service, manage inventory, and handle customer queries efficiently. I am skilled in upselling, cross-selling, and complaint resolution, always aiming to boost sales and ensure customer satisfaction.
I am confident in my ability to collaborate with teams, manage time effectively, and maintain workflow efficiency. I am eager to apply my skills and knowledge in a full-time professional role where I can continue to grow and contribute positively.
Provided personalised customer service with tailored product recommendations across homeware, furniture and seasonal ranges. Boosted sales through confident upselling, cross-selling and effective handling of customer queries and complaints.
Managed inventory using warehouse management software, ensuring accurate stock tracking, order processing and digital record updates. Streamlined goods receipt, picking and dispatch with barcode scanners and handheld devices.
Delivered high-quality service in a fast-paced environment, ensuring guest satisfaction and efficient table management. Built strong rapport with guests while maintaining order accuracy and timely service during busy periods.
Delivered exceptional customer service across food, clothing and home departments, ensuring a seamless shopping experience. Supported sales through effective product promotion, transaction handling and resolving customer queries professionally.
Bachelor of Arts in Business Management
Gained broad knowledge of finance, marketing, strategy, and HR, applying business frameworks to real-world case studies. Delivered professional presentations and reports, enhancing public speaking, analytical writing and Microsoft Office skills.
CTEC in Business and IT
Built a strong foundation in business principles, including marketing, finance and enterprise planning through real-world projects. Gained practical IT skills in data management and digital communication using tools like Excel, Access and PowerPoint.
GCSEs
7 GCSE including English and Maths A-C. Gained solid foundations in core subjects like Maths, English and Science, developing strong analytical and problem-solving skills. Enhanced research and contextual understanding through humanities subjects such as History.
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