I am a dedicated and results-driven Collections Specialist with over 6 years of experience in the finance industry, specializing in debt recovery at FirstRand Bank. I am a strong communicator who works exceptionally well with customers, with a proven ability to negotiate, resolve conflicts, and build positive client relationships. I have experience in both local and international customer support, including assisting UK clients with online purchases. I am skilled in MS Office and Hogan, with excellent typing speed and accuracy. I am known for thriving under pressure, meeting deadlines, and adapting seamlessly to remote work environments. I am seeking a remote-only opportunity to leverage my collections expertise and customer service skills.
Throughout my career, I have worked closely with customers to negotiate repayment solutions and reduce overdue accounts, consistently achieving and exceeding monthly recovery targets. I have built trust and maintained strong customer relationships while handling sensitive financial discussions. I maintain accurate records and reporting using Hogan and MS Office. I am recognized for my resilience, customer focus, and composure in high-pressure situations.
Previously, I worked as a Customer Support Agent for Capita on a UK campaign, assisting UK-based customers with online purchases, order queries, and payment support. I delivered efficient service through phone, email, and online platforms, resolving customer issues quickly while maintaining a professional and friendly approach. This role strengthened my communication and adaptability skills through valuable international customer service experience.
Earlier in my career, I worked as a Retail Sales Assistant, providing excellent customer service in a busy retail environment. I assisted customers with purchases, inquiries, and issue resolution, developing strong interpersonal skills and the ability to work well with diverse people, which supported my success in finance roles.
I hold a National Senior Certificate (Matric) from Cape Town, South Africa, completed in 2013. I am highly adaptable and quick to learn new systems, with excellent customer service skills and a strong focus on communication and relationship management. I am open to remote-only positions in collections, customer service, or administration.
Worked closely with customers to negotiate repayment solutions and reduce overdue accounts. Consistently achieved and exceeded monthly recovery targets. Built trust and maintained strong customer relationships while handling sensitive financial discussions. Maintained accurate records and reporting using Hogan and MS Office. Recognized for resilience, customer focus, and composure in high-pressure situations.
Assisted UK-based customers with online purchases, order queries, and payment support. Delivered efficient service through phone, email, and online platforms. Resolved customer issues quickly while maintaining a professional and friendly approach. Gained valuable international customer service experience, strengthening communication and adaptability skills.
Provided excellent customer service in a busy retail environment. Assisted customers with purchases, inquiries, and issue resolution. Developed strong interpersonal skills and the ability to work well with diverse people, supporting success in finance roles.
National Senior Certificate (Matric)
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
