I am a highly qualified and results-driven professional with solid interpersonal, communication, and problem-solving skills. I am adept at providing exemplary customer service, mentoring employees, and achieving all company goals and objectives. My goal-oriented approach is backed by an impressive performance record and a well-rounded background in optimizing internal performance.
Currently, I am seeking a position that will utilize all my skills, abilities, and areas of expertise. I have extensive experience in office management, medical scheduling, and patient care, which has allowed me to develop strong leadership and organizational skills. I am proficient in managing office operations, payroll, and clerical functions, ensuring smooth and efficient workflows.
My background also includes comprehensive experience as a sleep technician, performing evaluations and treatments for sleep disorders, conducting sleep studies, and educating patients. I am skilled in handling medical records, billing, insurance verification, and maintaining databases, which supports my ability to manage administrative and clinical tasks effectively.
I am authorized to work in the United States for any employer and am willing to relocate anywhere. I am committed to continuous professional development, as demonstrated by my certifications in CPR/AED and Medical Assisting. I bring a compassionate and patient-focused approach to healthcare and customer service roles.
Throughout my career, I have demonstrated leadership in training and mentoring staff, managing confidential correspondence, and implementing policies and procedures. I am an innovative problem solver who thrives in dynamic environments and is dedicated to delivering high-quality service and support to both patients and colleagues.
Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
Performed comprehensive evaluation and treatment of sleep disorders including in center and out of center sleep testing, diagnostic and therapeutic interventions, comprehensive patient care and direct patient education.
Greeting and scheduling patients and visitors, bookkeeping, handling billing, answering and routing calls, making transactions, properly maintaining databases, faxing, scanning patient histories, updating account information. Conducted sleep studies, reviewed results, and created summary reports to guide patient care.
Scheduled and confirmed patient appointments, check-ups and physician referrals. Answered telephones and directed calls to appropriate staff. Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff. Compiled and recorded medical charts, reports, and correspondence. Interviewed patients to complete insurance and privacy forms.
Bachelor of Applied Psychology
Associates in Social Sciences with Concentration in Education
Certified Medical Assistant
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