I am an experienced Account Administrator with a strong attention to detail and excellent organizational skills. I thrive in fast-paced, pressurized, and individual-oriented environments, where I effectively manage multiple priorities simultaneously. My communication skills and accountability allow me to maintain smooth workflows and support various departments efficiently.
In my current role at Blue Connectivity for T-Connect, I oversee administrative operations, coordinate schedules, maintain records, and facilitate communication between teams and stakeholders. I am responsible for managing correspondence, record keeping, and providing administrative support while ensuring confidentiality and compliance with management policies.
Previously, I worked as a Senior Administrator and Support Services Analyst at BroadReach Cape Town, where I provided customer support, managed service delivery, maintained data systems, and assisted senior management. I have experience in minute taking, event coordination, and training colleagues on system use.
My earlier roles include Front Office Administrator and Receptionist positions at Guthrie Colananni Attorneys and DAV Recruitment, where I managed reception duties, attendance registers, mail distribution, and supported recruitment processes. I also have sales experience as an Internal Sales Consultant at Rentokil Initial, where I developed customer relationships and assisted in strategic sales planning.
Throughout my career, I have demonstrated adaptability, problem-solving skills, and a solutions-driven approach. I am supportive and empathetic, fostering positive team collaboration and assisting in training new staff members. I am proficient in various administrative and configuration systems, including CRM, DBM, Office 365, Microsoft Office, and billing platforms such as Xero and Splynx.
I am committed to maintaining organizational efficiency and effectiveness, continuously improving processes, and delivering excellent service to clients and colleagues alike.
Oversee administrative operations, manage office activities, coordinate schedules, maintain records, facilitate communication between teams and stakeholders, provide administrative support, handle correspondence, manage account queries, process documentation, identify and resolve administrative issues, collaborate with colleagues, and assist in training new staff.
Provided administrative team support, minute taking, office coordination, diary scheduling, travel and event arrangements, senior management assistance, customer support, service delivery, user profile maintenance, data management, SLA implementation, report preparation, issue management, email communications, triaging requests, front-of-house duties, and staff training.
Maintained reception area, supervised housekeeping, managed office inventory and supplies, maintained attendance charts, processed EFT requisitions, handled switchboard duties, mail distribution, coordinated training courses, sourced service providers, assisted with marketing material design and proofreading, supported paralegals and attorneys, and managed confidential document filing.
Managed attendance registers, assisted candidates for interviews, coordinated assessments, maintained job adverts, distributed emails, arranged meetings, maintained interview registers, sourced candidates and service providers, fulfilled reception duties, and assisted with monthly office expenditure reconciliation.
Established and maintained customer relationships, identified customer needs, negotiated deals, developed customer portfolio plans, organized in-field representatives' diaries, assisted in strategic sales planning, maintained sales pipeline, attended team meetings, and helped increase productivity of sales representatives.
Managed reception duties and switchboard, distributed messages, welcomed guests, maintained reception area, updated company website, liaised with courier companies, provided information to health professionals, supported office operations, assisted in production and client liaison, proofread publications, acted as production manager in absence, confirmed advertising orders, conducted ITC checks, managed payroll and commissions, calculated sales figures, administered leave and HR files, and conducted advertising spend analysis.
Grade 11
Grade 12
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