Network System Admin / Computer Engineer

I am a highly motivated and dependable professional with extensive experience in network systems administration and computer engineering. Throughout my career, I have demonstrated the ability to deliver measurable results in highly technical environments by quickly synthesizing failure modes to keep critical systems and equipment operational. I am adaptable to changing environments and skilled at providing effective solutions to complex problems.

My technical expertise spans multiple domains including systems networking, equipment maintenance, technical services help desk support, and process improvement using Lean and Six Sigma methodologies. I have provided technical leadership in various roles, managing IT support teams and leading projects to optimize workflows and improve service delivery.

I am proficient in configuring and maintaining network systems such as LAN, VoIP, Wi-Fi, and have hands-on experience with operating systems including Windows and Linux. I am familiar with ITIL service management frameworks and tools like ServiceNow, SolarWinds, VMware, and Microsoft Office 365. I am currently studying for CCNA and A+ certifications to further enhance my skills.

In my previous roles, I have successfully managed geographically dispersed IT teams, streamlined ticket resolution processes, and delivered end-user training. I have experience in system security management, virtual desktop infrastructure, and remote troubleshooting. My strong interpersonal skills enable me to work productively both individually and within teams, minimizing conflicts and building group commitment.

I have a proven track record of improving customer satisfaction through expert resolution of technical issues and have been recognized for my ability to identify root causes and implement effective solutions. I am a fast learner with broad work experience across different technical domains and am committed to continuous professional development and contributing positively to organizational goals.