Learning and Partnerships Professional

Led the operational delivery and strategic oversight of multiple partnership programmes, ensuring high-quality student learning support and compliance with organisational and regulatory standards. Directed and mentored partner staff, setting clear objectives and providing guidance through performance monitoring and coaching, resulting in enhanced service delivery and learner outcomes. Coordinated programme operations, including communications, service standards, and issue resolution, aligning delivery with organisational strategic goals. Designed and delivered training workshops and technical resources to enable scalable and sustainable services, supporting continuous improvement across multiple cohorts. Oversaw CRM-based data management, ensuring accurate reporting to inform strategic decision-making and operational planning. Embedded equity, diversity, and inclusion principles into all operational processes, improving access and outcomes for underrepresented learners. Developed and maintained strong relationships with internal and external stakeholders to optimise collaborative programme delivery and student support.

Managed student engagement and progression initiatives, supporting academic and vocational pathways while delivering inclusive, culturally responsive services. Coordinated and implemented interventions for students and young people, promoting retention and successful transitions. Delivered blended workshops (online and in-person) on employability, academic skills, and progression planning, ensuring alignment with learner needs and organisational standards. Acted as the primary liaison with schools, community organisations, and internal teams, fostering collaborative approaches to service delivery. Analysed programme data to identify barriers and inform evidence-based improvements. Applied inclusive engagement principles equivalent to manaakitanga and whanaungatanga, supporting multicultural groups.

Delivered and managed academic programmes and student support services, ensuring effective learning and pastoral care for a diverse cohort. Coordinated curriculum delivery, student progression tracking, and pastoral support, aligning with school strategic objectives. Partnered with colleagues and external agencies to implement integrated support interventions, promoting student success and continuous improvement. Maintained accurate academic and pastoral records to support strategic monitoring and reporting. Balanced multiple high-priority tasks in a fast-paced environment, ensuring consistency and quality of services.

Led case management and service coordination for young carers, designing and delivering targeted support programmes. Developed workshops and programmes to enhance life skills, wellbeing, and academic retention, in partnership with schools and community providers. Monitored service data to identify at-risk students, informing operational improvements and targeted interventions. Promoted inclusivity and cultural competency in service delivery, supporting Māori, Pacific, and other equity groups.

Coordinated academic events and communications, ensuring seamless delivery of student support services and institutional processes. Liaised with faculties, service divisions, and students to resolve enquiries and escalate complex cases, maintaining high service standards. Maintained engagement records and leveraged insights to improve event delivery and student support services. Contributed to continuous improvement initiatives, including process digitisation and operational efficiency.

Led quality assurance projects evaluating academic programmes, providing evidence-based recommendations to enhance student learning and institutional performance. Analysed student data and feedback to inform strategic improvements and support inclusive programme design. Produced detailed reports for faculty and governance, ensuring alignment with policies and academic regulations. Advocated for equity and accessibility in research methodologies and project implementation.

Delivered inclusive wellbeing and learning support services, mentoring staff, and promoting operational consistency across multiple sites. Provided tailored support to a diverse client base, improving engagement and satisfaction. Trained and guided colleagues to ensure high-quality, consistent service delivery. Maintained accurate operational records, schedules, and performance data to support continuous improvement.

Masters (Merit)

Exceeding the subjects with 6 Honours

Studied a Semester Abroad as part of the Erasmus Programme

Grade A+

Grade A+