I am a multilingual professional with postgraduate education, currently working in several multinational companies with a focus on Sales, Marketing, Projects, Management, and Product development. I have extensive experience managing business operations and driving growth in diverse markets, particularly in Brazil and Switzerland. I am passionate about building strong partnerships and creating value propositions that resonate with stakeholders at all levels.
Throughout my career, I have held leadership roles such as Agency Manager at Kwai Brazil, Incubation Manager at Shein, and LATAM Account Manager at Accenture. These roles have honed my skills in business planning, campaign performance analysis, customer success, and strategic account management. I excel at identifying pain points and opportunities to scale seller growth and improve marketplace operations.
I am adept at coordinating cross-functional teams and managing complex projects to deliver measurable results. My experience includes working closely with sales, marketing, operations, and data science teams to execute strategies aligned with organizational goals. I am committed to continuous improvement and leveraging data-driven insights to optimize performance.
My academic background includes master's degrees in International Business Management and International Management, as well as an MBA in Marketing and Digital Business Intelligence. I also hold a bachelor's degree in Business Administration with a focus on Management and Operations. I continuously seek to expand my knowledge through courses in content marketing strategy and neuropsychology of decision making.
I am fluent in Portuguese, English, Spanish, Chinese, German, and advanced Japanese, which enables me to work effectively in multicultural environments. I am proficient in Microsoft 365 tools including Word, Excel, PowerPoint, and Teams. I am open to new opportunities across Brazil, Switzerland, and internationally, aiming to leverage my skills to drive business success and innovation.
Executive-level business planning and review; Identifying sellers’ pain points and opportunities; Partner with Service Providers to Scale Seller Growth; Building national and regional partnerships to drive awareness and conversion; Monitoring and analyzing campaign performance; Day-to-day management of Marketplace business; Coordination of improvement projects and new partners; Segmentation and integration of marketplaces; Development of the action plan.
Increased revenue and market share; Achievement of quarterly revenue goals; Developing a comprehensive account/territory plan; Creating attractive value propositions around services; Interaction with the C-level across different stakeholders; Strengthening relationships with partners.
Boosting Overall Customer Success; Monitoring the performance of advertising campaigns; Management of daily communications around customers and accounts; Quantitative and qualitative reports to drive continuous improvement; Work with the sales team including product, marketing, operations and data science; Executing strategy that supports organizational objectives; Adapting recommendations to meet diverse customer needs; Building strong relationships with customers; Upsell based on KPIs and campaign performance.
Master of International Business Management
Master of International Management
MBA in Marketing and Digital Business Intelligence
Bachelor of Business Administration, Management and Operations
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