I am a senior Salesforce consultant with over 10 years of experience in the field. I have obtained Salesforce Developer and Admin certifications, as well as PMP certification, which have equipped me with strong project management skills. My expertise spans marketing, sales, service, and dealer management business processes. I am capable of conducting business analysis, blueprint design, and managing projects effectively.
Throughout my career, I have worked in various roles including CRM IT Manager, Digital Product Manager, Project Manager, Salesforce Consultant, and Developer. I have successfully implemented CRM and call center systems for international subsidiaries, ensuring seamless integration and alignment with global business strategies. I have experience managing cross-functional teams, vendor relationships, and IT processes to enhance data security and compliance.
I have led multiple Salesforce projects, including after-sales management systems, customer service portals, and customized business processes. My responsibilities often include requirement gathering, product selection, system design, development management, user training, and UAT planning. I am skilled in integrating Salesforce with internal and third-party systems to fulfill complex business requirements.
I am proficient in technical leadership, project planning, and coordinating with business partners to deliver solutions on time and with high quality. I have a strong background in Salesforce development tools such as Apex, Visualforce, Lightning components, and REST API integrations. I am also experienced in managing change requests, bug fixing, and maintaining running systems.
I am seeking new opportunities as a CRM Project Manager or Consultant where I can leverage my extensive Salesforce expertise and project management skills to drive business success. I am committed to continuous learning and delivering value through innovative CRM solutions.
Manage change requests and maintenance of Jinko Solar Chinese and Overseas Businesses in the CRM System. System refactoring and standardization. Business analysis, requirements management, project management of USA new instance, system user training.
Implemented CRM and Call Center systems for overseas subsidiaries. Oversaw project management, vendor relationships, IT process establishment, data security, compliance, and end-user training.
Global after sales product manager at Ecovacs. Designed roadmap and system structure of after sales system in Salesforce. Requirement research, PRD writing, product selection, and integration.
Incident and change request management, SLA fulfillment, developer management, code version control and review, internal Salesforce project management, project planning, business cooperation, and on-time project delivery.
Cooperated with global business departments for requirement analysis, function change, solution design, development task control, system guideline preparation, and user training.
Analyzed requirements from SFE team, converted to technical solutions on Salesforce platform, solved end-user problems, managed development tasks, ensured timely and quality go-live.
Function development, bug fixing during SIT and UAT, scenario testing, system maintenance, and end-user feedback.
Configured data access and page layout for life science business, developed fields usage check tool with Java, improved business process management.
Analyzed and maintained user issues, developed additional functions, bug fixing, saved costs, and improved sales achievement.
Developed custom Visualforce page for medical inquiry search, apex class development, workflow configuration, improved inquiry handling efficiency.
Configured Veeva iRep pages, developed filtering classes, enhanced business logic.
Bachelor of Information Science
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